HP Performance Consulting Service, Technical Data 
   
A Service of the HP ConsultLine Program 
   
Every organization experiences growth and change in its business 
environment. As a result of business changes in your company, 
additional and altered demands will be placed on your computing 
resources. Managing the performance of your computing environment and 
capacity planning for computer system and business growth are critical 
to maintaining your firm's efficiency and productivity. 
   HP Performance Consulting service, which is a part of the HP 
ConsultLine program, offers a complete, flexible range of services to 
meet all of the performance management and capacity planning 
requirements within your data processing environment, whether it 
consists of a single CPU or the most complex distributed processing 
network. 
   Our performance specialists - who have the most current, detailed 
knowledge of and experience with HP system architecture and internal 
software - deliver the consulting services. HP may use proprietary 
software tools to measure your system's performance. 
   These tools and our specialists' knowledge and experience in 
technical and business aspects of system performance ensure that you 
receive the best, most cost-effective performance consulting available 
for HP systems. 
   HP Performance Consulting service includes the capability to work 
with each phase of your system's life cycle, such as: planning your 
computer resource capacity requirements, implementing performance 
management procedures, optimizing applications, and identifying and 
removing performance bottlenecks experienced in your day-to-day 
operations. 
   
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Features 
o Superior quality analysis and recommendations by HP performance 
  specialists 
o Comprehensive, flexible range of performance services tailored to 
  your specific requirements 
o System measurement using HP proprietary software tools 
o Professional reports incorporating presentation-quality graphs 
   
Benefits to You 
o Make business decisions with confidence based on expert analysis 
o Solve your system performance and capacity management requirements 
  cost-effectively 
o Receive accurate measurement of system performance 
o Interpret complex performance data quickly and effectively 
  communicate analysis results within your organization 
   
Make Business Decisions with Confidence 
A key element in these services is the analysis by an HP performance 
specialist. These highly trained and experienced professional 
consultants will provide you with the best possible analysis and 
recommendations on which to base your business decisions. 
   
Solve Your System Requirements Cost-effectively 
The performance specialist will work with you to determine your 
requirements and will then tailor a service to meet your specific 
needs. An agreed-upon set of tasks and deliverables will be provided 
as part of this customized service. 
   
Receive Accurate Measurement of System Performance 
HP proprietary software tools may be utilized to measure your system's 
current performance and to predict future performance in 
capacity-planning exercises. 
   These tools, while providing an accurate measurement of your 
system's performance, have been designed to ensure they do not impose 
significant overhead on your system. 
   
Interpret and Communicate Complex Data Quickly 
Presentation-quality reports combining graphs, explanatory text, and a 
written analysis by the performance specialist will allow you to 
assimilate the data quickly and to make more accurate business 
decisions. You can then effectively communicate the information to 
other interested people in your organization. 
   
Additional Features 
   
Performance Consulting Categories 
If you require assistance with a current performance problem, or are 
concerned about future growth, HP can consult with you about topics 
such as problem diagnosis, system management, capacity planning, 
application optimization, or network performance. 
   
Problem Diagnosis.  
User productivity can be seriously affected by performance degradation. 
If your user community is experiencing increasing or erratic response 
times or if you are having difficulty achieving job turnaround times, 
these services can help identify and remove performance bottlenecks. 
   
Features Include: 
o In-depth, accurate measurement of your system's performance 
o Identification of performance bottlenecks 
o Specific recommendations about tuning your system for our application 
  mix 
   
System Management.  
Service level objectives allow you to set system performance 
expectations in terms users can understand - response times, workload 
throughputs, availability, and so on. Achieving these service level 
objectives while maximizing the return on your computing investment is 
the goal of system management. The HP performance specialist helps you 
to define service level objectives, balance your workloads and system 
resource utilizations, prioritize your various applications, and 
develop appropriate system management and housekeeping practices to 
ensure service levels are met and reported. 
   
Features Include: 
o Specification of realistic service level objectives based on 
  workloads, system configuration, and budget constraints 
o Identification and reporting of existing system utilization and 
  service levels 
o Determination of most efficient job scheduling for your application 
  mix and priorities 
o Definition of system management practices to best utilize existing 
  system resources while meeting service level objectives 
   
Capacity Planning.  
As your business environment changes, these services can help you 
predict the performance effects of additional users, increasing the 
number of your current transactions, adding standard HP software 
products to your current configuration, or upgrading your system 
configuration. The HP performance specialist works with you to 
characterize your existing workload and to determine which "what if" 
scenarios to evaluate. 
   
Features Include: 
o In-depth, accurate measurement of your system's workload 
o Use of sophisticated analytic modeling software 
o Customized "what if" scenario analyses incorporating your future plans 
  and alternatives 
o Standardized HP application software workloads (where available) that 
  can be added to your system's model to forecast the implications of 
  adding new software packages 
   
Application Optimization.  
Software applications should deliver acceptable performance as well as 
the required functionality. Your HP performance specialist can work 
with you when you develop new applications, or review existing 
applications to ensure optimal applications performance. You will be 
able to identify issues with database design and usage, and efficiency 
of file usage and application code. 
   
Features Include: 
o Measurement of your application's performance characteristics using 
  HP proprietary software tools 
o Analysis of application interaction with databases, file management, 
  and other subsystems 
o Investigation of system resource usage by application and, where 
  appropriate, within a specific application 
   
Network Performance.  
Distributed processing, transaction processing, and larger networks 
have increased the complexity of analyzing performance issues within 
your data processing environment. If your network users are 
experiencing performance degradation, but it is unclear whether the 
problems are occurring within the network, the application system, or 
intermediate nodes, HP's performance specialists can work with you to 
isolate and remove the bottlenecks. 
   
Features Include: 
o Measurement of your data processing environment's performance, 
  including end systems, intermediate nodes, and connecting network 
  performance 
o Identification of performance bottlenecks 
o Specific recommendations for tuning your network and distributed 
  systems 
   
Product Implementation Assistance.  
Effective use of HP's performance monitoring software products will 
provide the maximum return on your investment. Our performance 
specialist will work with you to advise you on the most efficient use 
of your software, and assist you in learning how to interpret 
performance information. 
   
Features Include: 
o Installation and configuration of the software 
o On-site explanation of product usage 
o Development of product management procedures 
o Case study of product use 
   
Specifications 
Customer Responsibilities 
   
Project Manager.  
You appoint a project manager to work with HP's performance specialist. 
This project manager is HP's primary contact throughout the consulting 
engagement. 
   
Ordering Information 
These services are available for MPE V, MPE XL, and HP-UX systems. 
Selected services are available for RTE systems. For more information 
on terms and conditions, please see the Customer Support Services 
Agreement (CSSA), Exhibit 2W. 
   You may request performance consulting services from your nearest HP 
sales office or by conferring with your HP sales representative or HP 
software engineer. 
   An HP performance specialist will work with you to determine your 
exact requirements and to confer on a set of tasks and deliverables to 
be provided as part of the service. You will then be provided with a 
quotation for the delivery of the agreed-upon service. 
   Some services may not be available in all areas. 
   
Technical information in this document is subject to change without 
notice. 
   
(C) Copyright Hewlett-Packard Company 1990. All Rights Reserved. 
Reproduction, adaptation, or translation without prior written 
permission is prohibited, except as allowed under the copyright laws. 
   
Printed in U.S.A. 20K 04/90 
5952-0854 
   
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HP Performance Consulting Service, Technical Data